FAQs

Ticket Info

How do I get tickets to the event?

• As a big THANK YOU for the funding that National Lottery players help raise for Team GB athletes, all tickets are FREE (subject to a £2 booking fee per ticket) and there are 3,000 pairs, to be won via a ballot.
• To enter all you’ll need is a ticket for any draw-based game taking place between 17th and 31st July, or a scratchcard bought or online instant win played between that period, and then visit the website to enter. The ballot closes on the 31st July. For more detail on the games please see the T's & C's.

Why is there a booking fee?

• The booking fee is payable to Ticketmaster and meets the cost of administering the ticket through the ticketing and box office process.

Can I buy Homecoming tickets directly from The AO Arena?

• No, tickets to the Homecoming events cannot be bought from the venue.

Where do I find the game number required to enter the ballot?

• There are details of how to find you game number in this help sheet.
• Simply enter the email address you submitted on the form and we'll provide you with the link.

Why are public tickets only available to National Lottery players?

• The events are being staged by The National Lottery and Team GB to thank National Lottery players for supporting our athletes.

How many times can I enter?

• You can only make one entry per event, and each entry must be accompanied by a different game number from a National Lottery game.

How will I be notified if I’ve won and how do I claim my tickets?

• The ballot for the Team GB Homecoming will be drawn on 1st August and you’ll get an email later that day if you’ve won a pair of tickets. You’ll be able to book tickets from 10.00 on 2nd August until 23.59 on 5th August.

Are all tickets seated?

• Yes this is a fully seated event.

I don’t have a smartphone – how can I access my tickets?

• If you do not have a smartphone you can transfer the tickets to someone in your group coming to the event who has a smartphone. Please see here for more information.

Can I sell the tickets or transfer them to someone else?

• The tickets are not for resale, however, they can be passed on to anyone else if you cannot use them as long as at least one person is over 18. Please note, you may be asked for ID for proof of age.
• Tickets that appear and/are purchased on resale sites will be invalidated.

What if I can no longer attend Homecoming?

• If you have received your ticket/s but can no longer attend, please contact message the Ticketmaster Customer Services Team who will arrange for your tickets to be cancelled. You will receive a refund on your booking fee
• For more detailed information on ballot entry conditions please see T's & C's.

What should I do if I require an accessible ticket?

• If you have accessibility requirements and/or need a carer, when you have received your winning email, please telephone 0800 640 5001
• For more information on accessibility, please see the venue accessibility information page.
• Please note the show will also have a British Sign Language team.

Does the venue provide hearing loops?

• Yes, please see details here accessibility information page.

What are the ticket age limits?

• You have to be over 18 to enter The National Lottery’s Homecoming ballot, however you can bring a person of any age age as your guest.
• If you want to pass your pair of tickets on, one of the pair must be 18+, so there are no people aged 17 or under attending without an adult aged 18+.
• Every person attending a Homecoming event needs a ticket.
• Large concert events are not generally suitable environments for small children.
• You may be asked to verify your age with photo ID.